Tuesday, May 30, 2017

Where is the Internet Service plan to train on new technology?

Surveyed about technology, but untrained in its use.  Does this describe someone you know?  According to Pew’s latest report, Tech Adoption Climbs Among Older Adults, but the glass is less than half full when 48% of seniors say that this statement describes them very well: "When I get a new electronic device, I usually need someone else to set it up or show me how to use it."  In fact, the numbers reveal multi-age tech insecurities and the need for training. Consider if you include those who answered that the statement described them Somewhat Well:  62% of those 50-64 and 73% of those 65+ need help in dealing with a new device.  

The device out of the box is user-hostile.  Some might say this training dependency (and the sites that are thriving with ‘how-to’s and ad-loaded guides) must be about age – since only 17% of those 8-29 needed help with setup.  But really, 36% of 30-49 year olds, 62% of 50-64, and 73% of the 75+ spans a big tent of those with discomfort in set up and initial use.  And no wonder – the default app selection by vendors is incomplete, the settings list can run up to 20 or 30 options -- with the default choices made by the device and software vendors meant to help advertisers, not protect privacy.  Just finding ad-blockers or turning off auto-play of videos can be daunting, even for the highly motivated, let alone those who are the Digital Unprepared.

Tech support/training startups – the next entrepreneurial frontier?  With new device categories appearing faster and with connectivity dependencies that can make smart people cry, it won’t surprise anyone to see startup Geeky squads like HelloTech for add-on devices (like your doorbell!). As for in-person help with the basic use of smartphones and tablets, other than families there are few choices – AARP TeK regional workshops and those provided by appointment with ‘geniuses’, carriers that sell the devices or other tech gear.

Let’s imagine why this question occurs now – it’s the tech ecosystem, not the device.  For years, Pew has been surveying smartphone use and the percentages of older adults has risen – from 18% in 2013 to 27% in 2015 to 42% in 2017 – but during that time span, this a first about whether help is required for set up of a new device. Maybe smartphones, complex as they are by themselves, are just a linking device – to attach to an Amazon Echo or Google Home, smart TV (fewer steps!), or mastering the latest user interface for checking into a hotel, getting Apple Car Play or Android Auto to work in a new rental.  



from Tips For Aging In Place https://www.ageinplacetech.com/blog/where-internet-service-plan-train-new-technology

Thursday, May 25, 2017

Older adults and technology – the latest news they cannot use

What problem is being solved? Consider the solution to slightly thorny and REALLY thorny problems. Do you wonder about the thought process that produces them – isolated in a conference room bubble, what are the thinkers considering before these announcements?   Must a misfire (or multiple misfires) precede the right solution? And shouldn't the solutions be of a scale (large or small) that fits or sounds like it fits the problem?

  • Tapping an email answer on a smartphone. It’s tough – but the fix is worse. Let's reflect on autocorrect. It has long caused suffering, hilarity or for the determined and watchful, may be a useful feature.  So the obvious next step? The latest Gmail app reads your mail message and then offers up a Smart Reply for your approval because we are too lazy or clumsy to tap it out ourselves.  This of course, generated instructions on how to turn this bizarre and creepy feature off. Why? Because it was set to ON by Google as the default.  The assumption by Google is that you would WANT this feature – and certainly for those simultaneously emailing and driving, that makes sense.   
  • Maybe IBM’s Watson is not elementary enough.  IBM has a strategy to tackle the problem of loneliness among older adults, so here goes:  "By leveraging a cognitive or cloud platform --including natural language, visual recognition, data integration, artificial intelligence and more -- any number of entities such as cities, agencies, hospital networks, telecommunication vendors, and others can quickly build cost-effective, community-based solutions that are personalized and adaptable to meet the needs of an aging individual." Well, that sounds like innovation, but can it help seniors or IBM itself? This once-great company has had declining revenue for a long time -- shaking the off this malaise has resulted forcing its remote-working workforce back into its buildings or quit. Watson Health may not have been the way to stem the firm's decline. 
  • Passwords frustrate and are not secure – and not protective.  AARP Public Policy recemt;u published survey about Internet Privacy. Responders included 515 adults aged 65+. Seventy-three percent of them reported keeping their passwords on a piece of paper. While a smaller percentage of younger adults did not store passwords on paper, 56% of all respondents reported using the same password for multiple accounts. The report naturally concluded that "the current password regime is not working well and likely puts the privacy and security of internet users’ information at risk." In fact, one reason passwords are written down is because IT policy in many organizations mandates changing it every 60-90 days.  Not necessarily a good idea. And the basis for people writing them down, stuffing them into wallets and purses, tacking them onto bulletin boards. And as the latest laundry list of hacks and break-ins attests, passwords are a hassle that doesn't help make data more secure.


from Tips For Aging In Place https://www.ageinplacetech.com/blog/older-adults-and-technology-latest-news-they-cannot-use

Wednesday, May 17, 2017

Five new technologies for older adults – May, 2017

In home and out and about – new and not quite here offerings.  The top of the list alphabetically is the not-yet-here and pricey Amazon Echo Show.  Is this a ground-breaking innovation or an always watching irritant set to ‘drop in mode’ which automatically will accept a video call after 10 seconds. On the positive side -- start chatting with an aging parent who lacks or hates PC/Macs, tablets, or smartphones.  Consider the potentially negative response: an intrusive person (your loving relative) sneaks up on your screen, ready to converse when you least expect it. How creepy-Skype-y is it?  Here are the five, material drawn from websites or public reviews:

  • Amazon Echo Show.  "Echo Show brings you everything you love about Alexa, and now she can show you things. Watch video flash briefings and YouTube, see music lyrics, security cameras, photos, weather forecasts, to-do and shopping lists, and more. All hands-free—just ask"... "Only people of your choosing can use the feature – close friends and family, for instance. Recipients also can decline a drop-in or make it audio-only, if they respond in that 10-second window." Available June 28.
  • BioSensics Frailty Meter.  "Frailty Meter is a portable system consisting of a wireless sensor that gets attached to the wrist during measurement, and a tablet computer to receive and analyze the data. Frailty Meter enables objective and rapid assessment of frailty based on a simple arm movement test. Frailty Meter works by measuring arm movement during a 20-second elbow flexion-extension test. Based on the patient’s performance, Frailty Meter provides an aggregate clinical frailty score, as well as independent measures of weakness, slowness, exhaustion, and range of motion."  Learn more at BioSensics.
  • Essence CareAtHome Active.  "Unlike traditional mPERS solutions, Care@Home Active enables seniors to move between their homes and outdoors while maintaining connectivity with their families and TeleCare Service Providers - all with just one device. Using EP Advanced, Essence’s emergency pendant and fall detector, a small, light wearable with a two-year battery life – leverages BLE (Bluetooth) connectivity to seamlessly switch from the PERS to the senior’s smartphone while away from home." Learn more at Essence.
  • FamilyConnect App. "This will enable a parent to communicate to their adult child critical, important health factors and conditions — are they eating, taking their meds, sleeping ok, how they are feeling, and a simple note feature to communicate any other concerns.  That information will enable families to respond quickly to problems as they arise, before they deteriorate and require greater levels of more urgent, expensive, uncomfortable institutional care." Learn more at Kickstarter campaign.
  • Optando. This "pioneer in communications has just released OptaCare™, the only Single Touch Video (STV) communications software in the marketplace today.  The Philadelphia-based company Optando focuses on making video chatting cost effective to the aging market while at the same time making it easy and fun to use.   Unlike Skype, Facetime or other video communications apps, OptaCare™ has been designed specifically for the expanding aging-in-place market." Learn more at Optando.


from Tips For Aging In Place https://www.ageinplacetech.com/blog/five-new-technologies-older-adults-may-2017

Sunday, May 14, 2017

Tech use and seniors, ridiculed in media, otherwise ignored

Tech adoption of the 65+ is now buried in a Pew appendix. If age were an ethnic or racial minority, outrage at technology ageism would be vocal and constant.  The 65+ are a mere 46+ million Americans – a group larger than the sum of all of the teenage population non-shoppers.  So their tech adeptness, rather than being viewed as an opportunity, naturally is ignored in surveys.  For example, scroll down and further down on this Pew fact sheet to note level of ‘Digital Readiness’ among demographic groups.  Note that 6% of the 65+ demographic is 'digitally ready' compared to 17% of all age groups. Note that 33% is characterized as 'unprepared.'  And the same percentage applies to those aged 50-64!

Older adults and tech – sneered at or ignored. Watch people with gray hair be ignored everywhere that consumers or viewers are expected to be young and hip. See them sneered at by tech media morons in this SNL spoof titled Amazon Silver posted on Geekwire, authors presuming (of course) that viewers of either will not see because it's on TV too late? Or observe a busy Saturday as a gray-haired gentleman in an Apple store disconnects an expensive device to examine it -- 15 minutes passed before a sales person approached. Not not seeing him as a prospective buyer? Or just not seeing him.

What does it mean to be among the digitally 'Unprepared?' From Pew: "They have relatively lower levels of tech adoption and do not use the internet for learning, need help setting up new tech devices, and are not familiar with ed tech terms (like MOOCs and distance learning). The Unprepared do not have confidence in their computer skills and are not sure they can find trustworthy information online."  Who are they?  "Ages 50 and older; Lower income households; women;  Lower levels of formal education."  Familiarity with ed-tech terms means greater likelihood to take an online course. And learn about what can be useful – like gaining new skills for retirees seeking work after their euphemistic 'retirement.' Or understanding how their financial situation compares to others in their age bracket. Or viewing a Benefits Checkup to check availability or before applying online.

A decade later and a dollar shorter. As more detailed surveys and census analysis shows, 65-74 is its own demographic range. And 75+ is quite different and includes populations with notable average life expectancies and dwindling net worth. In fact, financial advisors are already lengthening their longevity time spans – apparently not believing the CDC’s unchanged life-expectancy-at-65 numbers. And for good reason.  For those who live to 65, have enough to eat, safe housing, and access to healthcare, there is no reassurance that you die by the day you thought your money would run out. In fact, planners now say age 95 is the right planning time horizon.   

The device of the day – will tech suppliers care?  So when that life expectancy is reached and/or surpassed, who will be doing these online benefits checkups, making sure all are safe from scams, able to access their retirement funds of every type, sell their house or move, find a doctor, get directions, initiate a direct deposit or withdraw safely online, book a hotel or a service? And of course to avoid being stuck with an impossible-to-upgrade paperweight computer, smartphone, or watch -- they will need to do all of these tasks in that ephemeral cloud on the highly configurable device of that day. Yup, that’s the one with its face, retinal and fingerprint sign-in, always-listening AI smarts, by then actually safe-from-hacker financial and healthcare systems?  Oh yeah, those would be the 'unprepared.'  



from Tips For Aging In Place https://www.ageinplacetech.com/blog/tech-use-and-seniors-ridiculed-media-otherwise-ignored

Saturday, May 13, 2017

The Single Best Exercise For Lower Back Pain

If you have back pain and your doctor has told you its from tight or sore muscles, then the single best exercise for you to do for your low back pain is probably going to be the Psoas, or hip flexor stretch.

The Psoas (So-az with a long ‘o’) muscle lies deep in your abdominal cavity and attaches to the front of your back bone. It helps to stabilize your body when you’re walking or upright. And it also helps to raise your knee as when you’re going up steps or kicking a ball.

It’s one of the essential “core” muscles everyone has heard about and is a workhorse when it comes to keeping you from falling over when you’re walking, running, carrying a heavy load, etc. In short, it’s a really important muscle.

The Problem With Sitting

The problem is this: They get neglected in this high tech 21st century. And because they get neglected, they get weak and tight. This happens because of all the sitting people do nowadays. People are sitting in their cars, on trains, on buses, at desks, at dinner tables and so on.

Since these muscles attach to the lower portion of your spine, when they get short and tight from prolonged sitting, they tend to pull on your lower spine when you’re in any position other than sitting.

You may feel that it’s hard to straighten up when you first get up out of a chair. Or, you may have a lot of back pain when you’re walking for longer periods of time. Both of these issues with back pain are probably coming from the fact that your hip flexor muscles have become shortened and tight.

In order to be healthy and not cause any back pain, they need exercise. They get worked out and stay healthy and strong with a lot of physical activity. Like when you’re using your legs to hold you up against gravity like when you’re walking, running, dancing, playing sports and so on.

You hear a lot about how you should stay active for good heart health and lose weight. But, it’s essential to stay active if you want a healthy back also.

Hip Flexor Stretch Is Best Exercise For Back Pain

Now when I say that the one best exercise for back pain is the stretching the psoas, that is not to say that others should be avoided. Not at all.

However, for someone that has back pain, doing a simple stretch may be more convenient an exercise than trying to do something else. Plus it may not hurt as much if you find a good way for you do do it.

There are several ways to stretch your hip flexor muscle group. You can do it in standing, kneeling, sitting, and even lying  on the bed on your back.

Hip Flexor Stretch In Standing

Doing this stretch in standing is easier for those of you who may not be in as much pain or may be able to move better. You basically  just place one foot on an elevated surface like a step or chair. Then you simply move your belly button forward stretching the front of the thigh of the rear leg.

 

 

Hip Flexor Stretch In Sitting

You can do this stretch in sitting also. Simply move your rear end to the front of the chair and turn your body slightly so that one leg falls off the chair. This is the leg that will be stretched. You need to really stretch your foot behind your body to feel this stretch.

 

 

Hip Flexor Stretch in Kneeling

If you have bad knees you may need a pillow to do this one. I like to call it the “proposal” stretch. You simply rest on one knee, place the opposite foot a short distance ahead of it’s knee and lunge forward. This will stretch the psoas on the rear leg. Remember to keep your body straight with your head and shoulders above your hips.

 

 

Hip Flexor Stretch Lying Down

This technique is for folks who have a lot of back pain or are stiff in other areas of their bodies. It keeps your back straight and supported through the whole stretch. Drop the leg you want to stretch off the bed or bench. Then pull the opposite knee towards your chest. You only have to pull until you feel a stretch in the opposite leg. Don’t try to tie yourself in knots.

 

 

 

Each method will stretch the Psoas to one degree or another and should relieve some of the pain that may be caused by tension in your hip flexor muscles. But it’s important to remember that for any exercise program to work, it needs to be done on a consistent basis and over the course of several weeks.

Get On A Stretching Program

So, while I believe this particular stretch to be the single best exercise for you to do if you want to start getting a handle on your back pain, it’s not a quick fix.

Keep in mind that if your back pain is caused by sitting all day at work, in front of a computer, or in a car, doing one or two exercises a couple of times a week isn’t going to reverse something you do day in and day out. You need an exercise plan thats simple and easy to do and will fit in with your life’s schedule.

 

 

 



from Back Pain Relief, http://www.xbackpain.com/single-best-exercise-for-lower-back-pain/

Wednesday, May 10, 2017

Your Money or Your Life: AARP Fintech and Amazon Show

So many head-spinning numbers to describe the 50+ Consumer.  In making the case for the 'FinTech' innovation market opportunity, AARP’s new Financial Innovation Frontiers report (aimed at the Fintech industry) freely fires off a wide range of market segment numbers.  Is the report about the population aged 50-100?  There are 111 million Americans aged 50 and older, 35% of the US population, described as a ‘generation.’  That includes three segments of baby boomers and their parents. The report is not about the growing life expectancy of those who live to age 65 with their predicted longevity  (88.8 for women, 86.6 for men). Instead, the report focuses on the 50+ Consumer aged 50-55 who is a decade away or less from ‘retirement’, an increasingly obsolete term. They are confronted with a range of financial challenges -- the report suggests fintech tools that could help them deal with retirement savings shortfalls resulting from career setbacks ($4.3 trillion savings gap), unplanned withdrawals ($4.1 trillion) and student debt ($1.3 trillion).

As for advice, big problems are offered small fintech solutions.  The very big problems and needs described in this report are addressed with some useful tools, but debatable strategies -- built around questionable assumptions, for example: 76% of the 65+ population is retired – as of last year, that was down to 22% and no doubt will fall further if re-surveyed. Better still, perhaps analyzed as retired from one career, still working -- media articles acknowledge and even suggest delaying.  The recommendations to fintech industries (Financial Fitness, Healthcare Emergencies, and Retirement Readiness) are a hodgepodge of clever examples that are mostly small scale tools aimed at teaching consumers through online tools, winning cash prizes for saving, creating an annuity from savings, supported by chat bots asking ‘how can I help?’ Can a direct-to-consumer annuity marketplace or gender-aware robo advisor provide innovation that consumers need? Describing a source as trustworthy – does that make it so?

Now arriving, Amazon Show and tell. You thought you had it all, with the Amazon Echo listening and misunderstanding your in-kitchen conversation, adding to your shopping list, describing the weather for tomorrow, playing your music, and doing so calmly and mostly accurately. But no, that was just the ‘hear me’ phase. Now we are in the ‘see me’ phase – first with Amazon Look – evaluating your clothes and making suggestions. Okay, that’s pretty creepy – but maybe just right for style watchers, (especially since the wonderful NY Times’ photographer Bill Cunningham passed away). But that was just the beginning of a camera-in-every-room addition to the home – check out Amazon Echo Show. You can set a “reminder from your bedroom, you can view your agenda on the Echo Show in the kitchen.” And you can chat with everyone else you know who has an Echo. Wahoo!

Platforms matter – everything else is just an app.  Of course, you are aware of platforms and their ecosystems of offerings. Think Microsoft and Apple with their tentacles into office, home, cars, design studios, music, movies and more. These are platforms – and Amazon’s Echo is yet another, moving quite rapidly (Hey Siri, Okay Google – get moving!).  Once a platform is established, add-ons and extensions in hardware happen (like Show), but more to the point, the platform becomes a medium for cloud-based software (no Microsoft Patch Tuesday upgrades required!).  Even better, Amazon has no motivation to steal your information and sell it to marketers.  For one thing, they already have it since you opted in, they are the marketers, and you ‘buying stuff’ through the platform is at least one of the company’s not-so-subtle goals.  You shopping for other people’s stuff through the platform is probably okay with them too. 



from Tips For Aging In Place https://www.ageinplacetech.com/blog/your-money-or-your-life-aarp-fintech-and-amazon-show

Wednesday, May 3, 2017

The default sharing of you -- a data privacy nightmare

You go, business pro, and so goes your privacy.  You loved your phone but one day a useful part of it breaks…a sad day all around -- amazingly right at the end of the 2-year contract with a carrier. We’ll just call that a coincidence. Today that experience is referred to as a payment plan [and one has the option of paying for the phone in full.] But that is not the topic for today – nor is the topic about the default on Chrome that can no longer be switched off which automatically plays videos without downloading something else.  Advertisers must and will find you. No, today’s rant is about that other torment, shall we say, the Tyranny of the Default – which made an unwelcome appearance, in every sense of the word, on my new phone. That bit of psychology is what is built in to new versions of software – and is both condescending and malevolent at the same time.

How many apps are there in the out-of-box experience? Well, we’re talking about the operating system of the device and every single application that is installed on it.  And the list of applications is a default set – shipping with the product.   Sometimes, as with Chrome, one might want to reset to the defaults. For smartphone users who use the average of 27 (yup, that’s 27!!) apps, a new phone could present a bit of a challenge.  Easy – make the unneeded shortcuts disappear. More work -- uninstall the unwanted. More work, select (from some source) the wanted apps.  Maybe you started out with 35 out of the iPhone box, or maybe 50 pre-installed apps for the new Galaxy S8.

The problem: the defaults are all about sharing YOU. Whether it is Facebook privacy rules and disastrous sharing, consider Google Hangouts – a charming multi-device app, right? But if you have a brand new Galaxy S8, the default for Hangouts is to enable permissions to access the phone’s Camera, Contacts, Location, Microphone, Phone, SMS and Storage, each of which must individually have App Permissions set to Off, as the defaults are set to On. So let’s say this phone sells between 25 million or more.   Let’s say that 42% of those buyers are 65+. Conservative guess is that 10 million seniors globally will buy this new phone. Examining the permissions, setting the defaults to Off in individual apps, like Hangouts – only the determined (or crazy) will bother, no matter what age – as okayed by Congress for ISPs in March.  But that vote was a discussion about closing the barn door after the inhabitants (Google and Facebook) have long departed.



from Tips For Aging In Place https://www.ageinplacetech.com/blog/default-sharing-you-data-privacy-nightmare

Monday, May 1, 2017

Technology and Aging Developments – April 2017 Newsletter

April -- a veritable shower of data, press announcements, and pitches. It was a short but information-filled month of events, announcements, pitches.  The month marked our first foray into the American Community Survey Census data about technology usage of older adults. Much more is possible with this data – including greater inspection of housing, family structure, income as correlated with technology interest (including telehealth).  Each of the April blog posts can be (re)read in full by clicking on the paragraph heading.   

Market sizing, trending, and targeting all depend on data.   Marketers understand this – and their sources, NielsenPew Research and AARP have, for many years, provided data food for marketers. And so every tech company ever launched builds its business case on tech adoption trends (and gaps) derived from these sources.  So what’s the survey population makeup? Consider Nielsen (global, online, n=30,000); Pew Internet use (US, 2015 n=3004); and AARP (US, 2016, n=1500).  These are all declared to be statistically valid samples. But what if the sample size was 3.5 million households, comprising 1% of the US population, as was the case in the last three years of American Community Surveys (ACS) as collected by the US Census Bureau

Is it true that caregivers don’t use technology?  According to AARP, 40 million caregivers are taking care of an older, sicker person -- so says an oft-quoted 2013 AARP Public Policy Report statistic. A different AARP/Catalyst 2016 survey asserts only 7% of these caregivers use technology to help them. What is the 'technology' they won't use? And what is the theory as to why they won’t? Says Jeff Makowka of AARP: "Since many such caregivers also hold down regular jobs, they simply don’t have time to try some new technology." But if they’re working (or of working age), three-fourths of them have smartphones. And given the data-hogging nature of smartphones, all are fairly new. But wait, he also cited an example of an Amazon Echo as deployed for a family member with dementia -- enabling endless repetition of questions like 'What time is it?' etc. Okay, we have to ask, is the Echo a 'caregiving technology?' How about Facebook, described as a caregiver 'mecca'? Do survey respondents consider those technologies when asked?

What is it about pitch events – do they really help startups?  We checked out the winners of AARP’s Live Pitch 2017. Hopefully the best pitches of best offerings will be funded. But that funding is linked to detailed criteria (see the Link-age Ventures criteria as an example.)  Or investment history, as with the five Generator Ventures, can be viewed online.  Startups know that first multiple pitch events will smooth rough edges of the pitch and help refine the offering itself.  For example, one year ago note that GoGoGrandparent started as telephone-based way to call Uber for, sigh, the founder’s grandmother, now refined as a nationwide “services that help families take better care of older adults.” Pitches represent a single step in this process for obtaining feedback, scoping markets, seeking seed funding, later stage rounds -- ultimately scaling the offering into long-term viability, with referrers, resellers, and revenue.  With that as context, consider these three pitch events.

AARP’s Innovation 50+ Live Pitch -- what's new? This marathon tried to put 20 pounds of entrants (culled from many more) into the 10-pound bag of a two-day pitch event across two broad categories. So following this trend towards compression, we will leave FinTech to others and just focus on the Caregiving Health Technology firms. While the pitch may be new, some, as noted, may not be new. Placed in context by taking note of what’s in (or was in) market and similar to these finalists. In the alphabetical order presented and updated with winners noted in the post -- link to available websites or descriptions.

In 2017, has telehealth and remotely-delivered care evolved?  Compared to our published research dated 2011, times may have changed. As surveys have indicated, the healthcare industry is interested and more committed to mainstream use of telehealth technologies.  And telehealth vendors want to help doctors and patients gain mutual benefit of care provided at home versus hospital, especially to lower care delivery costs; augment care for patients in locations far from a specialist or during off-hours; and continue growing the ability of patients and families to self-monitor chronic disease.  In 2016, CMS published a list of covered telehealth services, and no doubt commitment to cost reductions (and reimbursements) in the coming years will result in an expanded list and further industry commitment.  Perhaps ATA's smaller conference will evolve to become part of other sets of conferences, like Connected Health in Boston or part of the ever-growing HiMSS conference collection.



from Tips For Aging In Place https://www.ageinplacetech.com/blog/technology-and-aging-developments-april-2017-newsletter