Wednesday, November 29, 2017

It's the season: Considering tech gifts for older adults

Warning -- this is not a blog post about what to give.  There are plenty of click-bait websites, like 5 Cool Gifts or 25 Great Tech Gifts or even a list described as "The Perfect Gifts for Grandma and Grandpa" -- really? Maybe these are the perfect gifts – or perhaps for some family members, the FirstStreet list is appropriate. Among all of these lists, there might be some intriguing items that might be welcome. And don’t forget a set of portable batteries – extremely useful for devices during power outages. Okay that is enough about the What – and For Whom.  

More important than the gift itself – how should, can, or will it be used? Many of us have technology what was once useful and for the owner, it's now junk -- defined as a purchased tech item that is too slow, too obsolete, too heavy, or just too much trouble. Sometimes tech-enabled items become junk almost immediately for a variety of reasons that the giver did not consider or forgot about.  Look around your own environment and the tangled nest (pun intended) of cables, connectors, chargers, cords. Now consider the prospective gifts and factors such as:

  • Out of the box assembly.  Ideally the product has an online video somewhere that family members can view, maybe even together. Consider the video Amazon Echo setup.  Seems easy enough – including remembering to plug it into the wall.  Surprisingly, after watching the video, it does not actually require a smartphone to get started – it can be done from a browser on a device that has Wi-Fi. However, like every other device joining a Wi-Fi Network for the first time, it will need the password to access it.
  • Ease of installation. Does a product need to access to Wi-Fi?  Oh, and does the home already have Wi-Fi? Does it need an initial setup that involves downloading software from a central site (like Google Play or the iOS App Store) – this is unfortunately the state of the art for phone and tablet apps -- and most users, according to Pew, do not immediately do the update.
  • Updates -- too frequent, too many.   Don’t forget the updates for devices (like smartphones, PCs and Macs) – which usually bring along security patches.  Microsoft, for example, has a pleasant weekday nicknamed Patch Tuesday – we are supposed to check out and run the updates which no doubt close gaping holes that hackers love, and which the prior week were not perceived as gaping.  One of the upsides of the Voice First offerings like Alexa, Siri, and Google Assistant – updates occur on the other side of the Internet wall, in the so-called Cloud, done in one place that the user just accesses.
  • Ongoing support.  Perhaps this should have been mentioned first, not last.  Who will help us when our devices appear inexplicably unusable?  Whether it is our ever-so-smart phones, our oddly-blue screens, our uncharged connections, or other bafflement -- like accessing Internet radio stations or streaming music or video? Who gave us that product anyway and do we call them?  Or do we look for a support alternative, whether it is dropping in at a tech store, calling the local or phone-based Geek team or learning what’s new by scanning through The Villages Computer Club website – the 55+ community of over 119,000.


from Tips For Aging In Place https://www.ageinplacetech.com/blog/its-season-considering-tech-gifts-older-adults

Monday, November 27, 2017

Considering the Future of "Voice-First" and Older Adults

Voice-First. The rapid growth of the market for voice-enabled technologies, sparked by the popularity of the Amazon Echo, has the potential to be as disruptive a technology change as any that preceded it. Some are describing this new trend for devices and software is known as Voice-First, that is, the primary interface to the technology is spoken. These offerings are found within hardware, some of which is designed to include Smart Home features. Examples include the ‘smart speaker’ Amazon Echo product line, Google Home, and in 2018, Apple HomePod. And Voice-First is built into software such as new smart, personal, digital, and virtual assistants. Note examples that are part of platform ecosystems: Alexa, Siri, Cortana, Samsung’s Bixby, and Google Assistant. The category also includes voice interaction with devices as disparate as wearables, tablets, security alarms, healthcare interactions, and cars.  Since this is an early, even Version 1.1 market, many more Voice-First examples are forthcoming, maybe even next week!

Voice-First for Boomer-Senior Markets. In the boomer-senior segments, hardware has emerged with Voice-First interfaces, including LifePod and Nucleus Life. In addition, software add-ons multiply, including the Amazon Skills library of 26,000 (as of November, 2017), including Orbita Engage for Care Coordination.  AskMarvee has introduced a training program called Aging with Alexa to help caregivers and older adults familiarize themselves with the technology. Voice-First technology, with its natural language interface and AI underpinnings, can understand spoken requests and commands in multiple languages --Apple’s Siri supports multiple languages and countries.  

How can Voice First Help Older Adults – now and in the future?  Voice-First technology is used to answer questions, play music, read books aloud, interact with network-connected devices and offer scheduled alerts. As of November, 2017, Amazon has sold more than 20 million of these devices. Product features are regularly added via the cloud, eliminating the requirement for user-dependent software upgrades – and perhaps even the initial startup that requires a smartphone. For example, customization for specific voices, nesting queries within a context, or setting topic-specific timers or alarms. But are each of these features simply that – features?  Is there a larger offering, perhaps for use in managing personal environments, that will be useful for individuals with hearing, vision or mobility limitations?  Perhaps changing the communication paradigm in senior living environments?  Or with family members – what does it mean to 'Drop In' on an older adult via one of these Voice-First devices?

This week marks the launch of this research effort.  Beyond previous aggregation of offerings, this topic needs exploring over the coming months – and interviews with experts are being scheduled. Is Voice-First engagement really an improvement – or is it a distraction for older adults?  Can providers who offer additional skills and services through Voice-First interfaces make money?  Is there a smooth sequencing of interactions begun as Voice-First and continuing in another domain, for example, interactions about health-related appointments and schedules?  What are the limitations of Voice-First? What is the potential for misunderstanding and miscommunication about or with older adults? And what other aspects of the topic would you want to see covered in this research?  Your thoughts welcome.

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from Tips For Aging In Place https://www.ageinplacetech.com/blog/considering-future-voice-first-and-older-adults

Tuesday, November 21, 2017

Today’s Big Tech vendors give Tech a bad name

You remember Big Pharma.  Not long ago we heard a lot about it. This widely used term was once coined about the largest drug companies, often with the biggest direct-to-consumer advertising budgets, malpractice suits, lobbying budgets, fines, political influence and of course, sizable profits.  When it newsworthy to talk about it, the Big Pharma image is tarnished by too much negative media attention -- and works harder on maintaining a low-key profile as it continues with business as usual.   Big Pharma spends money on public relations and marketing -- $21 billion anticipated in 2016 alone. 

Now we have Big Tech – by comparison to Big Pharma, amateurs at managing images. Sometimes known as FANG – Facebook, Apple, Netflix, and Google.  Maybe add Amazon and Twitter and call them Fang-and-Friends.  The media loves these companies – rarely does a day go by without an update on the wonder and sheer awesomeness of their new product features. Is the Future of Smartphones here. Perhaps there is no such thing as bad publicity for the Fang-and-Friends companies. But  what if every other update reveals incompetence and carelessness in the company? Maybe it includes autocorrect of the ‘I’ in iPhone X (seriously, NO testing)? Or Google offering up the wrong answer in its search?  It is possible for these firms to shoot themselves in their feet day after day – and still be beloved by investors.

But consumers are rightfully doubtful about Big Tech.  Consider Social Media  -- mostly Facebook according to Pew, but also Twitter, Instagram, LinkedIn, etc. Consider Twitter’s uh, high profile bloopers that make the phrase ‘damage control’ seem a bit lame. “Only 4% of web-using adults have a lot of trust in the information they find on social media.” No wonder, with Mark Zuckerberg touring Puerto Rico as an avatar in a Virtual Reality hangout. And each newly revealed Big Tech trust violation tops the previous.  Today’s example: Android phones are tracked by Google when location services are off.  Oops, sorry, that little privacy problem will be ‘fixed’ in November. And Chrome will stop auto-playing videos in 2018.  And the iOS upgrade that put the “i” back into “iPhone” was ready six days after the release of the iPhone X. Do you find it a bit odd that no one at Apple mistyped ‘iPhone’ and saw the bug prior to the lineup outside stores?

Imagine if the real Big Tech companies released tech updates with so little care.  Think about the less tweeted-about Big Tech – the companies that provide much of the backbone of the country – Cisco, IBM, Intel, Verizon, HP, Microsoft, AT&T. Sure, mistakes are made. Sure, bad publicity happens. But not so much bad publicity a Fang-and-Friends highlighting poor release management, misinformation in so-called 'News Feeds.' And top off the tech mishaps with immature executive behavior (did I mention Uber?) and other so-called opportunities for their so-called executives to express regret, issue apologies, and change policies yet again.

 

 



from Tips For Aging In Place https://www.ageinplacetech.com/blog/today-s-big-tech-vendors-give-tech-bad-name

Wednesday, November 15, 2017

Six technologies from 2017 Aging 2.0 and GuideWell Innovation

Two November events highlight competitions and new firms.  GuideWell Innnovation's Health+Accel event in Orlando concluded on November 3 with a pitch competition from "GuideWell Innovation CoRE. During the first four days, entrepreneurs obtained insight into the dynamic needs and relationships between insurers and providers, discover unique opportunities within the space and explore best practices from experienced industry leaders."  And Aging 2.0's Optimize event this week in San Francisco offering "cutting edge content, networking and partnership opportunities to make this a high-value event for anyone interested in innovation and aging." Combing through the companies featured in each competition, here are examples of six startups that have not previously been mentioned on this site, some of which may not yet be available. The material is from the startups themselves:

  • Vielight. "Vielight offers affordable home-use low-risk wellness devices based on near infrared (NIR) light. Early clinical evidence shows its potential to improve cognition and functions in Alzheimer patients. We combine science with engineering ingenuity to develop devices that incorporate novel methods of delivering photons to the brain and inner systems." Learn more at Vielight
  • Sofihub. "Sofihub is a digital assisted living solution using Artificial Intelligence (AI) and sensor technology to support seniors to live independently. Sofihub is the command centre for your home connected to the most important people in your life." Learn more at Sofihub.
  • Onist. "Onist's platform connects stakeholders in a household -- spouses, parents, siblings, and their financial professionals--to their important financial data and documents." Learn more at Onist.
  • OhmniLabs. "Advanced and affordable home robots to transform aging-in-place experience by providing a revolutionary way that families and caregivers can communicate and interact with older adults." Learn more at Ohmnilabs.
  • Kaizen Health. "Kaizen Health has developed a web-based logistics hub that allows hospital discharge and care coordination staff to easily schedule transportation for patients to and from the hospital and follow-up appointments. It provides easy access to transportation through its diverse fleet of rideshare/taxis, wheelchair accessible vehicles and non-emergency ambulances." Learn more at Kaizen Health.
  • Catalia Health. Catalia Health is a patient care management company that provides Mabu, an easy-to-use, voice enabled wellness coach robot that is able to have conversations with patients in their homes to deepen patients’ engagement in their health and wellness and empower them in self-care." Learn more at Catalia Health.


from Tips For Aging In Place https://www.ageinplacetech.com/blog/six-technologies-2017-aging-20-and-guidewell-innovation

Sunday, November 5, 2017

Devices – Behold the Magnitude of Sound, Picture, Video

Voice first – and voice everywhere.  You may be hearing it – will 50% of all searches soon (2020) be by voice?  Makes you shudder thinking about restaurants and airport gates.  In fact, voice interactions are already all around us. Although estimates vary widely, consider the 18.8 million Amazon Echo and 15.7 million Google Home devices possibly sold.   Or count Siri listening on the 85 million iPhones or 107 million Android phones all listening if you enable them -- and use the appropriate wake word for the device (Hey! Okay! Hello! Etc.) – and aren’t misunderstood or have all of your devices saying “I didn’t understand that” at the same time.   

Gadget-y spam rules the day.  One day in September, Amazon announced six gadgets in a day – a week before Google had its four gadgets moment, all before Apple grabbed all the media attention with the iPhone X (Ten) announcement and the iOS upgrade. That in turn preceded the recent super-compelling announcement of dozens of new emojis -- attach a broccoli? hedgehog? sled?  Wow-- ever-briefer messages can skip having words. And even a new category for the iPhone X called an ‘animoji’ in which the image is actually an animated video of you, taken with the face-facing camera on the phone (that also doubles as the phone sign-on mechanism.) Wow, a text message from a family member that beats the snapshot of standing in front of a landmark.  Now it can be a video of you walking toward the landmark, walking away from it, and other even-more riveting visuals.  The smartphone purchase decision – it must be very stressful.

Typing is so over – Emojis have their own encyclopedia.   Did you know that there is a website called emojipedia.org?  Seriously, and that Samsung’s Galaxy S8, out in April, came with 2448? But iOS 11’s release, including the 240 new ones, worthy of a press release, beats it with a total of 2613. And that there’s a history of their use, ramping up in 2005.  Surveyed millennials were most likely say that they express their thoughts better than words. Although that characteristic may not be all that appealing to their employers.

Our devices, our older adult selves – what happened to words?  So we are speaking our queries to our devices, texting with friends and co-workers with emojis and overwhelmed by auto-play videos in Facebook, Twitter, and Google Chrome (presumably addressed in January). Instagram’s picture-perfect users are young – but they also have an option to stop auto-play of videos with a ‘Tap once to stop’ option. Must be those too-noisy employee meetings at Apple (median age 31), Google (median age 30), and Facebook (median age 28).



from Tips For Aging In Place https://www.ageinplacetech.com/blog/devices-behold-magnitude-sound-picture-video

Devices – the magnitude of Sound, Picture, Video

Voice first – and voice everywhere.  You may be hearing it – will 50% of all searches soon (2020) be by voice?  Makes you shudder thinking about restaurants and airport gates.  In fact, voice interactions are already all around us. Although estimates vary widely, consider the 18.8 million Amazon Echo and 15.7 million Google Home devices possibly sold.   Or count Siri listening on the 85 million iPhones or 107 million Android phones all listening if you enable them -- and use the appropriate wake word for the device (Hey! Okay! Hello! Etc.) – and aren’t misunderstood or have all of your devices saying “I didn’t understand that” at the same time.   

Gadget-y spam rules the day.  One day in September, Amazon announced six gadgets in a day – a week before Google had its four gadgets moment, all before Apple grabbed all the media attention with the iPhone X (Ten) announcement and the iOS upgrade. That in turn preceded the recent super-compelling announcement of dozens of new emojis -- attach a broccoli? hedgehog? sled?  Wow-- ever-briefer messages can skip having words. And even a new category for the iPhone X called an ‘animoji’ in which the image is actually an animated video of you, taken with the face-facing camera on the phone (that also doubles as the phone sign-on mechanism.) Wow, a text message from a family member that beats the snapshot of standing in front of a landmark.  Now it can be a video of you walking toward the landmark, walking away from it, and other even-more riveting visuals.  The smartphone purchase decision – it must be very stressful.

Typing is so over – Emojis have their own encyclopedia.   Did you know that there is a website called emojipedia.org?  Seriously, and that Samsung’s Galaxy S8, out in April came with 2448? But iOS 11’s release, including the 240 new ones, has a total of 2613. And that there’s a history of their use, ramping up in 2005.  Surveyed millennials were most likely say that they express their thoughts better than words. Although that characteristic may not be all that appealing to their employers.

Our devices, our older adult selves – what happened to words?  So we are speaking our queries to our devices, texting with friends and co-workers with emojis and overwhelmed by auto-play videos in Facebook, Twitter, and Google Chrome (presumably addressed in January). Instagram’s picture-perfect users are young – but they also have an option to stop auto-play of videos with a ‘Tap once to stop’ option. Must be those too-noisy employee meetings at Apple (median age 31), Google (median age 30), and Facebook (median age 28).



from Tips For Aging In Place https://www.ageinplacetech.com/blog/devices-magnitude-sound-picture-video

Wednesday, November 1, 2017

Six Tech and Aging Blog Posts -- October, 2017

October – when trade shows ramped up; vacations ramped down. Behold the press release.  As the season of shows begins, rental trucks with exhibits roll up, presenters rev up their presentation skills and the big decisions are made.  To walk around the stage or not?  Take questions in real time or answer them afterward? Announce the partnerships in one release or multiple?  These and other imponderables are perplexing.  And as some events loom ahead, for example, LeadingAge, Aging 2.0 in a few, and then the cacophony of CES. Can you imagine the sonic racket from those smart speakers? Anyway, here are the six blog posts from October.

Five technology offerings for older adults from Connected Health Boston 2017. It was an event for health tech vendors to reach other health tech vendors.  This event is an odd mix of technology service providers, health tech vendors (multiple categories), and startups looking to engage from a business partnership, channel, or solution set perspective. The event was preceded earlier in the year with a post about the Top Five Tech Trends in Healthy Longevity which include: Virtual Assistants, Virtual Coaching for Chronic Conditions, Caregiver Apps and Social Networks, Social Robots, and Virtual Reality.  And there were a number of exhibitors at the event that reinforced that trend list – some noted in previous blog posts. All material sourced from company information.

October 2017: Research and Initiatives for Aging in Place. October was a busy month of events, new research and announcements.  All are back from vacation, media announcements in the aging-related space and new businesses are launching, like Lowe's announcement that it is expanding "technology for senior care" (a balanced bookend to the Best Buy's Smart Home announcement from July.)  New research was announced, new programs and business innovation centers were launched. And that doesn't count the new product announcements or tech exhibitors from this or that event.  More on that later this month.  So here are five initiatives that were announced in October.

Why don't home care agencies offer tech support? Maybe Best Buy has an idea worth copying from Amazon. In 2015, Amazon introduced Amazon Home Services, which fairly recently added tech services, including sending a local tech professional to your home. The work might be setting up a router; connections for 4 devices; password protection; and use and troubleshooting instructions. Recently, Best Buy launched Assured Living, a service to help long-distance adult children monitor older family members’ well-being, including setting them up with smart home technologies (costing as much as $1000 for all of them), possibly some of the list is in the ‘official’ definition. Oh yeah, and there is a service charge of $1/day.

Innovation today: Making tech you don’t want, can’t use or doesn't work.  Rant on.  Forcing tech onto the customer is standard operating procedure for companies. Because of advertiser pressure, for example, we have to make an effort to stop auto-playing videos in news feeds, news sites, ads, etc. – completely missing the possibility that the viewer might be staring at a smartphone in the train’s quiet car, or up early when a spouse is still asleep.  Or worse, the news feed shows a video that no one should ever see -- but has yet to be taken down by one of the 3000 take-it-down new hires.  And that doesn't count the new staffers at who will be searching for bots, phony pages, suspiciously-placed ads, and self-serving search results.  Oh, and that's just Google, Twitter, and Facebook

To help seniors in 2017 and beyond, monitor person AND the place.  An age-old and old-age question. When this blog was launched in 2009, one of the opening salvos raised the question of sensors in the home or a PERS device on the body? Looking at that post, the companies have mostly changed.  In the monitor-place corner, Healthsense’s eNeighbor is now Lively Home, part of GreatCall. QuietCare was eventually folded into Care Innovations. Monitoring the person, Halo Monitoring became an offering as part of one of the earliest mobile PERS companies, MobileHelp.  Monitor the place argument was based on the reality that seniors don’t always wear the pendant.  Monitor person acknowledged that seniors leave the place and are out and about. Both are crisp, make good presentations and set up message for selling. Both are inadequate arguments for what older adults need, and what providers of all types should provide.

 

For boomers, there is no such thing as keeping up with tech change.

When boomers are 84 – there will be no keeping up. Just the same as when they are 64.  Many boomers disagree with that statement, finding it insulting or pessimistic or both. They will repeat plaintively that baby boomers are very different than their parents’ generation. They are comfortable with technology. See how many have smartphones! They text, use Facebook and YouTube.  Many book travel online, read TripAdvisor reviews, and even call for car pickups with an app!  So what’s the problem? Tech change is occurring faster than boomers at 64 or 84 will want to use. Groups of people who used to participate in one social network will leave in 11 million-at-a-time droves and without explanation.  And, as with Facebook, the departed will include your children and grandchildren who left to use Instagram and Snapchat. They will leave without notice – the social network equivalent of changing a phone number – with parent/grandparent only learning about it when they tried to place a (now-obsolete) phone call. Eventually they will also leave those tools behind, and so on and so forth.

 

 

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from Tips For Aging In Place https://www.ageinplacetech.com/blog/six-tech-and-aging-blog-posts-october-2017