Thursday, December 28, 2017

Eight Top Aging and Technology Posts from 2017

It was the one of the worst and yet the best of times for innovation and older adults.  It was a year, early on, in which tech-enabled home care appeared to resonate with investors. To a lesser degree, traditional home care companies stuck to their knitting, watching the Home Hero shutdown in the midst of an ever-more-startling shortage of prospective workers.  And it was the best of times – as 2017 became the year of Voice First technology liftoff – as Amazon’s Echo forced the hand of Google’s Home. Ultimately seniors will benefit from technology that fits both their interest and needs -- see the Market Overview update from early in the year. The top blog posts from 2017:

Considering the future of Voice First and Older AdultsThe rapid growth of the market for voice-enabled technologies, sparked by the popularity of the Amazon Echo, has the potential to be as disruptive a technology change as any that preceded it. Some are describing this new trend for devices and software is known as Voice-First, that is, the primary interface to the technology is spoken. These offerings are found within hardware, some of which is designed to include Smart Home features. Examples include the ‘smart speaker’ Amazon Echo product line, Google Home, and in 2018, Apple HomePod. And Voice-First is built into software such as new smart, personal, digital, and virtual assistants.

As August winds down, Aging 2.0 startups wind up.  For some, maybe they still think that summer is winding down and all is quiet in business and beyond. But no -- back to school, back to work, and back to starting companies.  Aging 2.0 finalists have been announced, conference media organizations are ramping up, and a few leaves begin to turn – fall is in clearly the air and around the corner.  Before August disappears altogether and the media engines shift into gear, here are five announcements of new technologies designed to help older adults and/or their caregivers. 

Beyond PERS – wearable tech and older adults.  PERS is the most recognized wearable for older adults -- but what's next?  Personal Emergency Response Systems (PERS) -- a long-standing $3+ billion market (30+ years!) that has evolved only slightly from its fear-inspiring origins. The 'I’ve Fallen' message is still 'inspiring' families and seniors to acquire one.  But 30% of the market’s sales are for mobile devices. This makes sense in this time of substantial life expectancy at age 65, that 46% of women aged 75+ live alone; and now we can add older adults’ newly-discovered extended middle age.  Mobility demands mobile devices which in turn boost confidence to be out-and-about. Consider walking the dog -- since one third of the 65+ population has one. 

The Boomer Venture Summit – What was new for boomers and beyond.  Last week was the start of a boomer-senior two week marathon – the 2017 Silicon Valley Boomer Venture Summit, Business Plan Competition and associated pre-conference Boot Camps – to be followed this week by TechDay at IAGG 2017.  Here are seven that played a role at the Silicon Valley event in Berkeley, some just (barely, and not yet) starting, some related to the needs, including manufacturing, for startups.

Imagine all the non-digital photos and memorabilia. Forget Airbnb and driving for Uber. Boomers with creativity, organizational skill and some technology can follow multiple small business paths that have large emotional implications for the customer. Consider the large and small albums of photos, cassette tapes, home movies – not just from the boomers aged 51-71, but from their parents, and even some from their parents’ parents. Will anyone want it? Cynics contend that not only will the old content be lost due to disinterest, but that current content (selfies, group photos, Facebook and Instagram shots of that great dinner) will also be lost, some say, to collective disinterest – the photo only mattering in the moment.

The evolution of telehealth at ATA. In 2017, has telehealth and remotely-delivered care evolved? Compared to our published research dated 2011, times may have changed. As surveys have indicated, the healthcare industry is interested and more committed to mainstream use of telehealth technologies.  And telehealth vendors want to help doctors and patients gain mutual benefit of care provided at home versus hospital, especially to lower care delivery costs; augment care for patients in locations far from a specialist or during off-hours; and continue growing the ability of patients and families to self-monitor chronic disease industry commitment.  

AARP’s Live Pitch for the 50+.  This marathon tried to put 20 pounds of entrants (culled from many more) into the 10-pound bag of a two-day pitch event across two broad categories. So following this trend towards compression, we will leave FinTech to others and just focus on the Caregiving Health Technology firms. While the pitch may be new, some, as noted, may not be new. Placed in context by taking note of what’s in (or was in) market and similar to these finalists.

Smartphones and older adults – good news?  On the positive side, smartphone ownership for older adults is up. You have seen older people with their smartphones – they’re in concert halls and restaurants staring at their screens, fascinated -- scrolling through emails, studying photos, watching videos, seated next to other 80-somethings, who might be envious, texting on their very, uh, compact feature phones. Says Pew Research of their 2016 survey data: 42% of the 65+ population have smartphones.  Not surprisingly, only 7% of that population fit the Pew definition of smartphone dependent -- that is 'reliant on their smartphone for Internet access.' 



from Tips For Aging In Place https://www.ageinplacetech.com/blog/eight-top-aging-and-technology-posts-2017

Wednesday, December 27, 2017

Eight Top Blog Posts in Aging and Technology for 2017

It was the one of the worst and yet the best of times for innovation and older adults.  It was a year, early on, in which tech-enabled home care appeared to resonate with investors. To a lesser degree, traditional home care companies stuck to their knitting, watching the Home Hero shutdown in the midst of an ever-more-startling shortage of prospective workers.  And it was the best of times – as 2017 became the year of Voice First technology liftoff – as Amazon’s Echo forced the hand of Google’s Home. Ultimately seniors will benefit from technology that fits both their interest and needs -- see the Market Overview update from early in the year. Here are the top blog posts from 2017:

Considering the future of Voice First and Older AdultsThe rapid growth of the market for voice-enabled technologies, sparked by the popularity of the Amazon Echo, has the potential to be as disruptive a technology change as any that preceded it. Some are describing this new trend for devices and software is known as Voice-First, that is, the primary interface to the technology is spoken. These offerings are found within hardware, some of which is designed to include Smart Home features. Examples include the ‘smart speaker’ Amazon Echo product line, Google Home, and in 2018, Apple HomePod. And Voice-First is built into software such as new smart, personal, digital, and virtual assistants.

As August winds down, Aging 2.0 startups wind up.  For some, maybe they still think that summer is winding down and all is quiet in business and beyond. But no -- back to school, back to work, and back to starting companies.  Aging 2.0 finalists have been announced, conference media organizations are ramping up, and a few leaves begin to turn – fall is in clearly the air and around the corner.  Before August disappears altogether and the media engines shift into gear, here are five announcements of new technologies designed to help older adults and/or their caregivers. 

Beyond PERS – wearable tech and older adults.  PERS is the most recognized wearable for older adults -- but what's next?  Personal Emergency Response Systems (PERS) -- a long-standing $3+ billion market (30+ years!) that has evolved only slightly from its fear-inspiring origins. The 'I’ve Fallen' message is still 'inspiring' families and seniors to acquire one.  But 30% of the market’s sales are for mobile devices. This makes sense in this time of substantial life expectancy at age 65, that 46% of women aged 75+ live alone; and now we can add older adults’ newly-discovered extended middle age.  Mobility demands mobile devices which in turn boost confidence to be out-and-about. Consider walking the dog -- since one third of the 65+ population has one. 

The Boomer Venture Summit – What was new for boomers and beyond.  Last week was the start of a boomer-senior two week marathon – the 2017 Silicon Valley Boomer Venture Summit, Business Plan Competition and associated pre-conference Boot Camps – to be followed this week by TechDay at IAGG 2017.  Here are seven that played a role at the Silicon Valley event in Berkeley, some just (barely, and not yet) starting, some related to the needs, including manufacturing, for startups.

Imagine all the non-digital photos and memorabilia. Forget Airbnb and driving for Uber. Boomers with creativity, organizational skill and some technology can follow multiple small business paths that have large emotional implications for the customer. Consider the large and small albums of photos, cassette tapes, home movies – not just from the boomers aged 51-71, but from their parents, and even some from their parents’ parents. Will anyone want it? Cynics contend that not only will the old content be lost due to disinterest, but that current content (selfies, group photos, Facebook and Instagram shots of that great dinner) will also be lost, some say, to collective disinterest – the photo only mattering in the moment.

The evolution of telehealth at ATA. In 2017, has telehealth and remotely-delivered care evolved? Compared to our published research dated 2011, times may have changed. As surveys have indicated, the healthcare industry is interested and more committed to mainstream use of telehealth technologies.  And telehealth vendors want to help doctors and patients gain mutual benefit of care provided at home versus hospital, especially to lower care delivery costs; augment care for patients in locations far from a specialist or during off-hours; and continue growing the ability of patients and families to self-monitor chronic disease industry commitment.  

AARP’s Live Pitch for the 50+.  This marathon tried to put 20 pounds of entrants (culled from many more) into the 10-pound bag of a two-day pitch event across two broad categories. So following this trend towards compression, we will leave FinTech to others and just focus on the Caregiving Health Technology firms. While the pitch may be new, some, as noted, may not be new. Placed in context by taking note of what’s in (or was in) market and similar to these finalists.

Smartphones and older adults – good news?  On the positive side, smartphone ownership for older adults is up. You have seen older people with their smartphones – they’re in concert halls and restaurants staring at their screens, fascinated -- scrolling through emails, studying photos, watching videos, seated next to other 80-somethings, who might be envious, texting on their very, uh, compact feature phones. Says Pew Research of their 2016 survey data: 42% of the 65+ population have smartphones.  Not surprisingly, only 7% of that population fit the Pew definition of smartphone dependent -- that is 'reliant on their smartphone for Internet access.' 

 



from Tips For Aging In Place https://www.ageinplacetech.com/blog/eight-top-blog-posts-aging-and-technology-2017

Wednesday, December 20, 2017

The Unstoppable Momentum of Self-Driving Cars

Everybody’s doing it – talking, investing, launching an initiative for self-driving cars.  Imagine 300,000 lives saved per decade, preventing the 37,500 deaths just last year.  In fact, the development of self-driving cars and other Autonomous Vehicles (AV), have received a whopping $80 billion in investment to date.  Amid the hype, obstacles are occasionally noted (like roads) and surveyed consumer disinterest, including AAA, JD Power, Gartner, and in particular, older people might not be interested, even though enabling older adults to keep driving is one of the oft-repeated rationales by self-driving car evangelists. And of course, since older adults want to age in place, self-driving cars are often described as enablers.

Who and what can get on board first with a media-friendly project?  Will it be Optimus Ride, testing the 'future of transportation' near Boston? Will it be Lyft in Boston, Uber in Pittsburgh (maybe not), Tempe (never mind that crash)? Will it involve redoing the roads to add a separate self-driving lane, as Foxconn in Wisconsin has requested for its 13,000 employee plant near Racine? Does it matter that a new self-driving shuttle has an accident on its first day (blaming a driver, naturally)?  What about that 6 mph Robot shuttle in Japan (and likely Paris, Singapore, etc.)?  And how about this – commercial delivery via self-driving trucks, and for local delivery even self-restocking delivery vehicles (imagine the UPS truck with no driver)?

Why is ‘boon for the elderly’ generally included as a rationale?  First, 70% of older adults live in car-dependent suburbs, and of course, ask AARP, 90% expect to age in place.  So among other much-lobbied reasons to create the 2017 Self-Drive Act, a federal effort to reduce the regulatory burden on getting 80,000 self-driving cars into the market, and to discourage states from crafting individual legislation, one state at a time.  Never mind that only 6 percent of cities have any policy or strategy about self-driving cars. Meanwhile, it’s full steam ahead. Waymo (formerly Google’s Self-driving project) has even issued a report to explain self-driving safety, benefit to the elderly and disabled, and secondarily, to justify the investment and growth.

Do risks matter? Toyota offered a wake-up comment. From Toyota: "Society has come to accept 39,000 traffic fatalities a year in the US, mostly due to human error, but would never tolerate similar carnage involving cars controlled by computers." In a 2017 Harris poll, 52% fear for other drivers, 62% fear for pedestrians.  The ability for a car’s sensors to work when covered with slush and ice – maybe that will work and maybe not. Meanwhile manually driven cars are still being purchased today, and owners keep cars 11.6 years on average. So it will take a few decades to get those cars off the regular roadways, assuming that all other vexing barriers, not to mention ethical concerns and insurance aspects, are addressed.  And for sure, this is just the beginning.



from Tips For Aging In Place https://www.ageinplacetech.com/blog/unstoppable-momentum-self-driving-cars

Monday, December 18, 2017

InnovAge Recruiting: Medical Assistant

InnovAge Recruiting: Medical Assistant
InnovAge PACE has centers located in California, Colorado, New Mexico and Virginia. For more information, visit our website at www.myinnovage.com.

from Tips For Aging In Place https://www.youtube.com/watch?v=nVGj09Sm9tM

InnovAge Recruiting: Physical Therapist

InnovAge Recruiting: Physical Therapist
InnovAge PACE has centers located in California, Colorado, New Mexico and Virginia. For more information, visit our website at www.myinnovage.com.

from Tips For Aging In Place https://www.youtube.com/watch?v=E6NGMxLM7ds

InnovAge Recruiting: Primary Care Physician

InnovAge Recruiting: Primary Care Physician
InnovAge PACE has centers located in California, Colorado, New Mexico and Virginia. For more information, visit our website at www.myinnovage.com.

from Tips For Aging In Place https://www.youtube.com/watch?v=QJYemvivGO4

Working at InnovAge

Working at InnovAge


from Tips For Aging In Place https://www.youtube.com/watch?v=sCePZZA4IJY

InnovAge Recruiting: Recreational Aid

InnovAge Recruiting: Recreational Aid
InnovAge PACE has centers located in California, Colorado, New Mexico and Virginia. For more information, visit our website at www.myinnovage.com.

from Tips For Aging In Place https://www.youtube.com/watch?v=srxhXaCYtc0

InnovAge Recruiting: Driver

InnovAge Recruiting: Driver
InnovAge PACE has centers located in California, Colorado, New Mexico and Virginia. For more information, visit our website at www.myinnovage.com.

from Tips For Aging In Place https://www.youtube.com/watch?v=fw6D3pp3xLE

InnovAge Recruiting: Occupational Therapist

InnovAge Recruiting: Occupational Therapist
InnovAge PACE has centers located in California, Colorado, New Mexico and Virginia. For more information, visit our website at www.myinnovage.com.

from Tips For Aging In Place https://www.youtube.com/watch?v=GXBDD6zMYEc

InnovAge TV Spot

InnovAge TV Spot
InnovAge PACE has centers located in California, Colorado, New Mexico and Virginia. For more information, visit our website at www.myinnovage.com.

from Tips For Aging In Place https://www.youtube.com/watch?v=K_8WU6xY5PU

InnovAge Recruiting: Nursing

InnovAge Recruiting: Nursing
InnovAge PACE has centers located in California, Colorado, New Mexico and Virginia. For more information, visit our website at www.myinnovage.com.

from Tips For Aging In Place https://www.youtube.com/watch?v=MMOAYltA1ng

Sunday, December 17, 2017

Consider the White Paper -- it lasts more than a moment in time

Consider the white paper -- more content than a tweet or blog post. White papers have long been viewed as content marketing vehicles, intended to showcase a product or concept relevant to the firm’s customers and prospects. According to Jonathan Kantor, a 15-year white paper marketing veteran, "white papers can be used to generate sales leads, establish thought leadership, make a business case, or inform and persuade." Experts note that even in the age of Twitter and social media, white papers still matter; they can be fulfilled from website registrations, tweeted, and emailed to prospects. But they also can take up long-term residence on a a firm's website. White papers may offer content that educates (not sells), expanding on an idea or a point of view as well as a product or service. Here are summaries of five researched white papers that were published in 2017, with the newest first, plus links back to the sponsoring company:

  • CDW: The Amazon Effect on Products and Services in Senior Living, December, 2017"Senior living finds itself in a challenging position in 2018 due to delayed retirements of prospective residents, lower occupancy rates and a sustained worker shortage. However, organizations can use 2018 to ramp up their service offerings to market themselves ahead of the competition by disrupting the old way of doing business and examining how the Amazon-style approach can enhance organizational thinking for owners and operators." (CDW Healthcare)
  • iN2L: Bringing Technology-enabled Personalization into Focus, October, 2017. "Following their success with the group setting use of iN2L, the company has recently launched a tablet-based version with content for personalized use and a user experience specially designed for use in a resident’s room, or for use in home settings, or in 1-1 interaction for care providers and individuals – for example, in independent living, home health care or home care." (iN2L)
  • GreatCall: Connecting the Lonely, July, 2017. "The whitepaper identifies health risks associated with loneliness and social isolation, including depression and decline in cognitive abilities. Research shows that lacking social interaction can be just as damaging to health as smoking 15 cigarettes per day. The report also offers solutions to mitigate these risks though technology and community efforts." (GreatCall)
  • Vaporstream: Creating a Circle of Caring Text, May, 2017 "In today’s digital age, patients and their families want to have greater engagement with their care providers in a way that better closes the communication gap. When individuals are dealing with health care needs that are communicated through various channels, there are often large gaps between healthcare professionals, patients and their families. A gap in communication can not only harm the health and care services of the patient, but can also result in stress and frustration for their family and care providers." (Vaporstream)
  • Livpact: Powering Care Families With Livpact's Care Engagement Platform, March, 2017 "The Care Engagement Platform is a structured system that is designed to help keep the Care Family, that is the care recipients, care providers, and care professionals informed and actively engaged in the care process. It is used by the Care Family to actively coordinate care, stay informed of the complete health status of the care receiver and to activate the roles of patients and families." (Livpact)  


from Tips For Aging In Place https://www.ageinplacetech.com/blog/consider-white-paper-it-lasts-more-moment-time

Sunday, December 10, 2017

Do we really want Amazon to win at everything?

It is the time of convenience – and of non-stop hacking into everything.   Consider these 41 hacks (through October 2017!) in health care.  And these 791 in banking (through July, 2017!). And then there’s Equifax – 143 million accounts, established presumably to protect, not misuse, your social security data.  And what’s the worst that can happen? Identity theft – costing consumers $16 billion in 2016.   Yet consumers trust Amazon, sellers not so much.  And they trust both Amazon and Walmart as possible providers of drone deliveries, with only 41 percent concerned about air traffic safety – presumably fear of too many drones in the air – as their hot food is delivered.  But the drone, presumably would drop off the food outside the home. And Amazon has filed patents on drone delivery. What’s next?  Deliveries inside the home? Uh, yes. As with self-driving cars, media hype combined with consumer naiveté are, as always, regrettable enablers.

When is a house not a home – when it is taken over by remote devices.   Okay, maybe we don’t live in a building with a doorman to store packages; we don’t have a locked mailroom and no space for an outdoor locked box on the porch.  And we don’t have a barking dog – and we live in the suburbs. So given all that, some trusting people may sign up for Amazon Key, where a background checked delivery person has the ability to unlock the door and put the package inside. Not a chance. Read the Post article (for multiple issues) and note if there is damage to your property, you can’t even sue them.  Note that consumers have been surveyed again and again – they don’t want their home to become too smart. Carefully consider the reasons not to sign up – and don’t.

Never say 'Find me an XYZ' product. So you know that before home delivery (in whatever form), Amazon is all about shopping. By whatever method you want, in store, by drone, delivered with a key, at home. Maybe you have stood near or own an Amazon Echo. And you know that in addition to its charm at playing music and setting timers and turning the lights on or off, it is a shopping device that wants to get to know you and enable you to find and buy – even when the command is coming from a TV show.   One day you ask it a question about a device with the phrase, ‘Find me a ‘Your-product-here’ (and it can be bought from your account and shipped). Would you like to buy it?  Say no, and don’t mumble. 

Is there a problem with such convenience?   For starters, knowing so much about you may not be in your interest.  Moreover, such convenience begs for competition. But who has the reach to compete with Amazon ($136 billion in revenue in 2016 and average shopper age is 37)? Walmart wants to – and has an edge in some ways. Consider Walmart’s recent business performance ($482 billion in revenue in 2016).  Note that 90% of people in the US live within 10 miles of one of 5000 Walmart stores (average shopper age of 50), so buying online and picking up is feasible and maybe desirable for some products – a lawn mower or power washer, for example.  And Walmart.com is doing deals with department stores like Lord & Taylor to carry its brands. Independent bookstores survived Amazon.  And grocery stores seem likely to survive



from Tips For Aging In Place https://www.ageinplacetech.com/blog/do-we-really-want-amazon-win-everything

Sunday, December 3, 2017

Six Tech and Aging Blog Posts -- November, 2017

November – leaves falling, Thanksgiving, and more product releases. It was the best of times and the worst of times. For sure, these were announcement times. These included many new product/innovation announcements from Amazon. Google, Apple, Samsung, and okay, various Digital Assistants to be invented and named later. And there were an assemblage of press releases, events, updates, as well as articles about fall prevention as well as new tech for older adults.  In case you missed them, here is a wrap up of blog posts (linkable from the first sentence of each paragraph) from November, 2017. See these and other blog posts by subscribing to ageinplacetech.com on the home page):

The Future of Voice-First and Older Adults. Consider that the rapid growth of the market for voice-enabled technologies, sparked by the popularity of the Amazon Echo, has the potential to be as disruptive a technology change as any that preceded it. Some are describing this new trend for devices and software is known as Voice-First, that is, the primary interface to the technology is spoken. These offerings are found within hardware, some of which is designed to include Smart Home features. Examples include the ‘smart speaker’ Amazon Echo product line, Google Home, and in 2018, Apple HomePod. And Voice-First is built into software such as new smart, personal, digital, and virtual assistants. Note examples that are part of platform ecosystems: AlexaSiriCortanaSamsung’s Bixby, and Google Assistant. [NOTE: Research for a new report has begun and will be completed in March, 2018.]

Warning -- this is not a blog post about what to give.  There are plenty of click-bait websites, like 5 Cool Gifts or 25 Great Tech Gifts or even a list described as "The Perfect Gifts for Grandma and Grandpa" -- really? Maybe these are the perfect gifts – or perhaps for some family members, the FirstStreet list is appropriate. Among all of these lists, there might be some intriguing items that might be welcome. And don’t forget a set of portable batteries – extremely useful for devices during power outages. Okay that is enough about the What – and For Whom.

Voice first – and voice everywhere.  You may be hearing it – will 50% of all searches soon (2020) be by voice?  Makes you shudder thinking about restaurants and airport gates.  In fact, voice interactions are already all around us. Although estimates vary widely, consider the 18.8 million Amazon Echo and 15.7 million Google Home devices possibly sold.   Or count Siri listening on the 85 million iPhones, or 107 million Android phones all listening if you enable them. Oh, and you use the appropriate wake word for the device (Hey! Okay! Hello! Alexa!).Hopefully you don't hear all devices simultaneously saying "I didn’t understand that" or reading you a long Wikipedia entry just in case.  

Ten Tip for Launching a Product or Services. So you want to launch a boomer/senior, home health tech product, caregiving marketplace, or caregiver advisory service.   Or other. Your new company gets ready to travel into battle for west coast networking, or you're back from Orlando or Boston, consider this guidance, now that cards have been exchanged and follow-up emails sent. Soon your new or existing company will officially launch a new product or service, or a much-anticipated offering will finally ship. You read AARP and Pew survey research reports, used a magnifying glass to see the vendors identified in Caregiving Innovation Frontiers. Now look over this November 2017 updated checklist. Are you ready?

Two November events highlight competitions and new firms.  GuideWell Innnovation's Health+Accel event in Orlando concluded on November 3 with a pitch competition from "GuideWell Innovation CoRE. During the first four days, entrepreneurs obtained insight into the dynamic needs and relationships between insurers and providers, discover unique opportunities within the space and explore best practices from experienced industry leaders."  And Aging 2.0's Optimize event this week in San Francisco offering "cutting edge content, networking and partnership opportunities to make this a high-value event for anyone interested in innovation and aging." Combing through the companies featured in each competition, here are examples of six startups that have not previously been mentioned on this site, some of which may not yet be available.

 



from Tips For Aging In Place https://www.ageinplacetech.com/blog/six-tech-and-aging-blog-posts-november-2017

Wednesday, November 29, 2017

It's the season: Considering tech gifts for older adults

Warning -- this is not a blog post about what to give.  There are plenty of click-bait websites, like 5 Cool Gifts or 25 Great Tech Gifts or even a list described as "The Perfect Gifts for Grandma and Grandpa" -- really? Maybe these are the perfect gifts – or perhaps for some family members, the FirstStreet list is appropriate. Among all of these lists, there might be some intriguing items that might be welcome. And don’t forget a set of portable batteries – extremely useful for devices during power outages. Okay that is enough about the What – and For Whom.  

More important than the gift itself – how should, can, or will it be used? Many of us have technology what was once useful and for the owner, it's now junk -- defined as a purchased tech item that is too slow, too obsolete, too heavy, or just too much trouble. Sometimes tech-enabled items become junk almost immediately for a variety of reasons that the giver did not consider or forgot about.  Look around your own environment and the tangled nest (pun intended) of cables, connectors, chargers, cords. Now consider the prospective gifts and factors such as:

  • Out of the box assembly.  Ideally the product has an online video somewhere that family members can view, maybe even together. Consider the video Amazon Echo setup.  Seems easy enough – including remembering to plug it into the wall.  Surprisingly, after watching the video, it does not actually require a smartphone to get started – it can be done from a browser on a device that has Wi-Fi. However, like every other device joining a Wi-Fi Network for the first time, it will need the password to access it.
  • Ease of installation. Does a product need to access to Wi-Fi?  Oh, and does the home already have Wi-Fi? Does it need an initial setup that involves downloading software from a central site (like Google Play or the iOS App Store) – this is unfortunately the state of the art for phone and tablet apps -- and most users, according to Pew, do not immediately do the update.
  • Updates -- too frequent, too many.   Don’t forget the updates for devices (like smartphones, PCs and Macs) – which usually bring along security patches.  Microsoft, for example, has a pleasant weekday nicknamed Patch Tuesday – we are supposed to check out and run the updates which no doubt close gaping holes that hackers love, and which the prior week were not perceived as gaping.  One of the upsides of the Voice First offerings like Alexa, Siri, and Google Assistant – updates occur on the other side of the Internet wall, in the so-called Cloud, done in one place that the user just accesses.
  • Ongoing support.  Perhaps this should have been mentioned first, not last.  Who will help us when our devices appear inexplicably unusable?  Whether it is our ever-so-smart phones, our oddly-blue screens, our uncharged connections, or other bafflement -- like accessing Internet radio stations or streaming music or video? Who gave us that product anyway and do we call them?  Or do we look for a support alternative, whether it is dropping in at a tech store, calling the local or phone-based Geek team or learning what’s new by scanning through The Villages Computer Club website – the 55+ community of over 119,000.


from Tips For Aging In Place https://www.ageinplacetech.com/blog/its-season-considering-tech-gifts-older-adults

Monday, November 27, 2017

Considering the Future of "Voice-First" and Older Adults

Voice-First. The rapid growth of the market for voice-enabled technologies, sparked by the popularity of the Amazon Echo, has the potential to be as disruptive a technology change as any that preceded it. Some are describing this new trend for devices and software is known as Voice-First, that is, the primary interface to the technology is spoken. These offerings are found within hardware, some of which is designed to include Smart Home features. Examples include the ‘smart speaker’ Amazon Echo product line, Google Home, and in 2018, Apple HomePod. And Voice-First is built into software such as new smart, personal, digital, and virtual assistants. Note examples that are part of platform ecosystems: Alexa, Siri, Cortana, Samsung’s Bixby, and Google Assistant. The category also includes voice interaction with devices as disparate as wearables, tablets, security alarms, healthcare interactions, and cars.  Since this is an early, even Version 1.1 market, many more Voice-First examples are forthcoming, maybe even next week!

Voice-First for Boomer-Senior Markets. In the boomer-senior segments, hardware has emerged with Voice-First interfaces, including LifePod and Nucleus Life. In addition, software add-ons multiply, including the Amazon Skills library of 26,000 (as of November, 2017), including Orbita Engage for Care Coordination.  AskMarvee has introduced a training program called Aging with Alexa to help caregivers and older adults familiarize themselves with the technology. Voice-First technology, with its natural language interface and AI underpinnings, can understand spoken requests and commands in multiple languages --Apple’s Siri supports multiple languages and countries.  

How can Voice First Help Older Adults – now and in the future?  Voice-First technology is used to answer questions, play music, read books aloud, interact with network-connected devices and offer scheduled alerts. As of November, 2017, Amazon has sold more than 20 million of these devices. Product features are regularly added via the cloud, eliminating the requirement for user-dependent software upgrades – and perhaps even the initial startup that requires a smartphone. For example, customization for specific voices, nesting queries within a context, or setting topic-specific timers or alarms. But are each of these features simply that – features?  Is there a larger offering, perhaps for use in managing personal environments, that will be useful for individuals with hearing, vision or mobility limitations?  Perhaps changing the communication paradigm in senior living environments?  Or with family members – what does it mean to 'Drop In' on an older adult via one of these Voice-First devices?

This week marks the launch of this research effort.  Beyond previous aggregation of offerings, this topic needs exploring over the coming months – and interviews with experts are being scheduled. Is Voice-First engagement really an improvement – or is it a distraction for older adults?  Can providers who offer additional skills and services through Voice-First interfaces make money?  Is there a smooth sequencing of interactions begun as Voice-First and continuing in another domain, for example, interactions about health-related appointments and schedules?  What are the limitations of Voice-First? What is the potential for misunderstanding and miscommunication about or with older adults? And what other aspects of the topic would you want to see covered in this research?  Your thoughts welcome.

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from Tips For Aging In Place https://www.ageinplacetech.com/blog/considering-future-voice-first-and-older-adults

Tuesday, November 21, 2017

Today’s Big Tech vendors give Tech a bad name

You remember Big Pharma.  Not long ago we heard a lot about it. This widely used term was once coined about the largest drug companies, often with the biggest direct-to-consumer advertising budgets, malpractice suits, lobbying budgets, fines, political influence and of course, sizable profits.  When it newsworthy to talk about it, the Big Pharma image is tarnished by too much negative media attention -- and works harder on maintaining a low-key profile as it continues with business as usual.   Big Pharma spends money on public relations and marketing -- $21 billion anticipated in 2016 alone. 

Now we have Big Tech – by comparison to Big Pharma, amateurs at managing images. Sometimes known as FANG – Facebook, Apple, Netflix, and Google.  Maybe add Amazon and Twitter and call them Fang-and-Friends.  The media loves these companies – rarely does a day go by without an update on the wonder and sheer awesomeness of their new product features. Is the Future of Smartphones here. Perhaps there is no such thing as bad publicity for the Fang-and-Friends companies. But  what if every other update reveals incompetence and carelessness in the company? Maybe it includes autocorrect of the ‘I’ in iPhone X (seriously, NO testing)? Or Google offering up the wrong answer in its search?  It is possible for these firms to shoot themselves in their feet day after day – and still be beloved by investors.

But consumers are rightfully doubtful about Big Tech.  Consider Social Media  -- mostly Facebook according to Pew, but also Twitter, Instagram, LinkedIn, etc. Consider Twitter’s uh, high profile bloopers that make the phrase ‘damage control’ seem a bit lame. “Only 4% of web-using adults have a lot of trust in the information they find on social media.” No wonder, with Mark Zuckerberg touring Puerto Rico as an avatar in a Virtual Reality hangout. And each newly revealed Big Tech trust violation tops the previous.  Today’s example: Android phones are tracked by Google when location services are off.  Oops, sorry, that little privacy problem will be ‘fixed’ in November. And Chrome will stop auto-playing videos in 2018.  And the iOS upgrade that put the “i” back into “iPhone” was ready six days after the release of the iPhone X. Do you find it a bit odd that no one at Apple mistyped ‘iPhone’ and saw the bug prior to the lineup outside stores?

Imagine if the real Big Tech companies released tech updates with so little care.  Think about the less tweeted-about Big Tech – the companies that provide much of the backbone of the country – Cisco, IBM, Intel, Verizon, HP, Microsoft, AT&T. Sure, mistakes are made. Sure, bad publicity happens. But not so much bad publicity a Fang-and-Friends highlighting poor release management, misinformation in so-called 'News Feeds.' And top off the tech mishaps with immature executive behavior (did I mention Uber?) and other so-called opportunities for their so-called executives to express regret, issue apologies, and change policies yet again.

 

 



from Tips For Aging In Place https://www.ageinplacetech.com/blog/today-s-big-tech-vendors-give-tech-bad-name

Wednesday, November 15, 2017

Six technologies from 2017 Aging 2.0 and GuideWell Innovation

Two November events highlight competitions and new firms.  GuideWell Innnovation's Health+Accel event in Orlando concluded on November 3 with a pitch competition from "GuideWell Innovation CoRE. During the first four days, entrepreneurs obtained insight into the dynamic needs and relationships between insurers and providers, discover unique opportunities within the space and explore best practices from experienced industry leaders."  And Aging 2.0's Optimize event this week in San Francisco offering "cutting edge content, networking and partnership opportunities to make this a high-value event for anyone interested in innovation and aging." Combing through the companies featured in each competition, here are examples of six startups that have not previously been mentioned on this site, some of which may not yet be available. The material is from the startups themselves:

  • Vielight. "Vielight offers affordable home-use low-risk wellness devices based on near infrared (NIR) light. Early clinical evidence shows its potential to improve cognition and functions in Alzheimer patients. We combine science with engineering ingenuity to develop devices that incorporate novel methods of delivering photons to the brain and inner systems." Learn more at Vielight
  • Sofihub. "Sofihub is a digital assisted living solution using Artificial Intelligence (AI) and sensor technology to support seniors to live independently. Sofihub is the command centre for your home connected to the most important people in your life." Learn more at Sofihub.
  • Onist. "Onist's platform connects stakeholders in a household -- spouses, parents, siblings, and their financial professionals--to their important financial data and documents." Learn more at Onist.
  • OhmniLabs. "Advanced and affordable home robots to transform aging-in-place experience by providing a revolutionary way that families and caregivers can communicate and interact with older adults." Learn more at Ohmnilabs.
  • Kaizen Health. "Kaizen Health has developed a web-based logistics hub that allows hospital discharge and care coordination staff to easily schedule transportation for patients to and from the hospital and follow-up appointments. It provides easy access to transportation through its diverse fleet of rideshare/taxis, wheelchair accessible vehicles and non-emergency ambulances." Learn more at Kaizen Health.
  • Catalia Health. Catalia Health is a patient care management company that provides Mabu, an easy-to-use, voice enabled wellness coach robot that is able to have conversations with patients in their homes to deepen patients’ engagement in their health and wellness and empower them in self-care." Learn more at Catalia Health.


from Tips For Aging In Place https://www.ageinplacetech.com/blog/six-technologies-2017-aging-20-and-guidewell-innovation

Sunday, November 5, 2017

Devices – Behold the Magnitude of Sound, Picture, Video

Voice first – and voice everywhere.  You may be hearing it – will 50% of all searches soon (2020) be by voice?  Makes you shudder thinking about restaurants and airport gates.  In fact, voice interactions are already all around us. Although estimates vary widely, consider the 18.8 million Amazon Echo and 15.7 million Google Home devices possibly sold.   Or count Siri listening on the 85 million iPhones or 107 million Android phones all listening if you enable them -- and use the appropriate wake word for the device (Hey! Okay! Hello! Etc.) – and aren’t misunderstood or have all of your devices saying “I didn’t understand that” at the same time.   

Gadget-y spam rules the day.  One day in September, Amazon announced six gadgets in a day – a week before Google had its four gadgets moment, all before Apple grabbed all the media attention with the iPhone X (Ten) announcement and the iOS upgrade. That in turn preceded the recent super-compelling announcement of dozens of new emojis -- attach a broccoli? hedgehog? sled?  Wow-- ever-briefer messages can skip having words. And even a new category for the iPhone X called an ‘animoji’ in which the image is actually an animated video of you, taken with the face-facing camera on the phone (that also doubles as the phone sign-on mechanism.) Wow, a text message from a family member that beats the snapshot of standing in front of a landmark.  Now it can be a video of you walking toward the landmark, walking away from it, and other even-more riveting visuals.  The smartphone purchase decision – it must be very stressful.

Typing is so over – Emojis have their own encyclopedia.   Did you know that there is a website called emojipedia.org?  Seriously, and that Samsung’s Galaxy S8, out in April, came with 2448? But iOS 11’s release, including the 240 new ones, worthy of a press release, beats it with a total of 2613. And that there’s a history of their use, ramping up in 2005.  Surveyed millennials were most likely say that they express their thoughts better than words. Although that characteristic may not be all that appealing to their employers.

Our devices, our older adult selves – what happened to words?  So we are speaking our queries to our devices, texting with friends and co-workers with emojis and overwhelmed by auto-play videos in Facebook, Twitter, and Google Chrome (presumably addressed in January). Instagram’s picture-perfect users are young – but they also have an option to stop auto-play of videos with a ‘Tap once to stop’ option. Must be those too-noisy employee meetings at Apple (median age 31), Google (median age 30), and Facebook (median age 28).



from Tips For Aging In Place https://www.ageinplacetech.com/blog/devices-behold-magnitude-sound-picture-video

Devices – the magnitude of Sound, Picture, Video

Voice first – and voice everywhere.  You may be hearing it – will 50% of all searches soon (2020) be by voice?  Makes you shudder thinking about restaurants and airport gates.  In fact, voice interactions are already all around us. Although estimates vary widely, consider the 18.8 million Amazon Echo and 15.7 million Google Home devices possibly sold.   Or count Siri listening on the 85 million iPhones or 107 million Android phones all listening if you enable them -- and use the appropriate wake word for the device (Hey! Okay! Hello! Etc.) – and aren’t misunderstood or have all of your devices saying “I didn’t understand that” at the same time.   

Gadget-y spam rules the day.  One day in September, Amazon announced six gadgets in a day – a week before Google had its four gadgets moment, all before Apple grabbed all the media attention with the iPhone X (Ten) announcement and the iOS upgrade. That in turn preceded the recent super-compelling announcement of dozens of new emojis -- attach a broccoli? hedgehog? sled?  Wow-- ever-briefer messages can skip having words. And even a new category for the iPhone X called an ‘animoji’ in which the image is actually an animated video of you, taken with the face-facing camera on the phone (that also doubles as the phone sign-on mechanism.) Wow, a text message from a family member that beats the snapshot of standing in front of a landmark.  Now it can be a video of you walking toward the landmark, walking away from it, and other even-more riveting visuals.  The smartphone purchase decision – it must be very stressful.

Typing is so over – Emojis have their own encyclopedia.   Did you know that there is a website called emojipedia.org?  Seriously, and that Samsung’s Galaxy S8, out in April came with 2448? But iOS 11’s release, including the 240 new ones, has a total of 2613. And that there’s a history of their use, ramping up in 2005.  Surveyed millennials were most likely say that they express their thoughts better than words. Although that characteristic may not be all that appealing to their employers.

Our devices, our older adult selves – what happened to words?  So we are speaking our queries to our devices, texting with friends and co-workers with emojis and overwhelmed by auto-play videos in Facebook, Twitter, and Google Chrome (presumably addressed in January). Instagram’s picture-perfect users are young – but they also have an option to stop auto-play of videos with a ‘Tap once to stop’ option. Must be those too-noisy employee meetings at Apple (median age 31), Google (median age 30), and Facebook (median age 28).



from Tips For Aging In Place https://www.ageinplacetech.com/blog/devices-magnitude-sound-picture-video

Wednesday, November 1, 2017

Six Tech and Aging Blog Posts -- October, 2017

October – when trade shows ramped up; vacations ramped down. Behold the press release.  As the season of shows begins, rental trucks with exhibits roll up, presenters rev up their presentation skills and the big decisions are made.  To walk around the stage or not?  Take questions in real time or answer them afterward? Announce the partnerships in one release or multiple?  These and other imponderables are perplexing.  And as some events loom ahead, for example, LeadingAge, Aging 2.0 in a few, and then the cacophony of CES. Can you imagine the sonic racket from those smart speakers? Anyway, here are the six blog posts from October.

Five technology offerings for older adults from Connected Health Boston 2017. It was an event for health tech vendors to reach other health tech vendors.  This event is an odd mix of technology service providers, health tech vendors (multiple categories), and startups looking to engage from a business partnership, channel, or solution set perspective. The event was preceded earlier in the year with a post about the Top Five Tech Trends in Healthy Longevity which include: Virtual Assistants, Virtual Coaching for Chronic Conditions, Caregiver Apps and Social Networks, Social Robots, and Virtual Reality.  And there were a number of exhibitors at the event that reinforced that trend list – some noted in previous blog posts. All material sourced from company information.

October 2017: Research and Initiatives for Aging in Place. October was a busy month of events, new research and announcements.  All are back from vacation, media announcements in the aging-related space and new businesses are launching, like Lowe's announcement that it is expanding "technology for senior care" (a balanced bookend to the Best Buy's Smart Home announcement from July.)  New research was announced, new programs and business innovation centers were launched. And that doesn't count the new product announcements or tech exhibitors from this or that event.  More on that later this month.  So here are five initiatives that were announced in October.

Why don't home care agencies offer tech support? Maybe Best Buy has an idea worth copying from Amazon. In 2015, Amazon introduced Amazon Home Services, which fairly recently added tech services, including sending a local tech professional to your home. The work might be setting up a router; connections for 4 devices; password protection; and use and troubleshooting instructions. Recently, Best Buy launched Assured Living, a service to help long-distance adult children monitor older family members’ well-being, including setting them up with smart home technologies (costing as much as $1000 for all of them), possibly some of the list is in the ‘official’ definition. Oh yeah, and there is a service charge of $1/day.

Innovation today: Making tech you don’t want, can’t use or doesn't work.  Rant on.  Forcing tech onto the customer is standard operating procedure for companies. Because of advertiser pressure, for example, we have to make an effort to stop auto-playing videos in news feeds, news sites, ads, etc. – completely missing the possibility that the viewer might be staring at a smartphone in the train’s quiet car, or up early when a spouse is still asleep.  Or worse, the news feed shows a video that no one should ever see -- but has yet to be taken down by one of the 3000 take-it-down new hires.  And that doesn't count the new staffers at who will be searching for bots, phony pages, suspiciously-placed ads, and self-serving search results.  Oh, and that's just Google, Twitter, and Facebook

To help seniors in 2017 and beyond, monitor person AND the place.  An age-old and old-age question. When this blog was launched in 2009, one of the opening salvos raised the question of sensors in the home or a PERS device on the body? Looking at that post, the companies have mostly changed.  In the monitor-place corner, Healthsense’s eNeighbor is now Lively Home, part of GreatCall. QuietCare was eventually folded into Care Innovations. Monitoring the person, Halo Monitoring became an offering as part of one of the earliest mobile PERS companies, MobileHelp.  Monitor the place argument was based on the reality that seniors don’t always wear the pendant.  Monitor person acknowledged that seniors leave the place and are out and about. Both are crisp, make good presentations and set up message for selling. Both are inadequate arguments for what older adults need, and what providers of all types should provide.

 

For boomers, there is no such thing as keeping up with tech change.

When boomers are 84 – there will be no keeping up. Just the same as when they are 64.  Many boomers disagree with that statement, finding it insulting or pessimistic or both. They will repeat plaintively that baby boomers are very different than their parents’ generation. They are comfortable with technology. See how many have smartphones! They text, use Facebook and YouTube.  Many book travel online, read TripAdvisor reviews, and even call for car pickups with an app!  So what’s the problem? Tech change is occurring faster than boomers at 64 or 84 will want to use. Groups of people who used to participate in one social network will leave in 11 million-at-a-time droves and without explanation.  And, as with Facebook, the departed will include your children and grandchildren who left to use Instagram and Snapchat. They will leave without notice – the social network equivalent of changing a phone number – with parent/grandparent only learning about it when they tried to place a (now-obsolete) phone call. Eventually they will also leave those tools behind, and so on and so forth.

 

 

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from Tips For Aging In Place https://www.ageinplacetech.com/blog/six-tech-and-aging-blog-posts-october-2017